FAQ
Q1£ºDropshipping Service
1.We can send product to customer directly :no invoice,no price tag,no promotion material
2.Fast shipping within 24-48 Hours & Professional service
3.We can offer AliExpress Standard Shipping or other shipping way
4.we can offer cheaper price and good quality products, produucts not limited to my store
Q2£ºWholesale Service
A2: We specialize in the production, development and sales of Household Product/Pet Product. We adhere to the tenet of "credibility first, quality first". If you want to customize your wholesale order. Please contact us. We are looking for a long-term relationship with you, especially the Household Product/Pet Product shop, we can offer the best service and the lowest price.
Q3: How is the quality?
A3: We sell high-quality genuine products at very low prices. We have professional technical and after-sales team. No need to worry about quality and warranty issues.
Q4: When will you ship the goods?
A4: As AliExpress required, the goods should be shipped within 5 working days, but we always ship it out within 3 working days. If delay, we will contact you in advance.
Q5: When can I receive the goods?
A5: Different shipping methods are of different delivery time, but if the parcel has not arrived in time, please contact us, we will deal with it and give a satisfied reply.
Q6: How can I do if the goods arrived broken?
A6: We highly recommend customer to check the package before signed, because most of physical damage is caused by shipping, keep evidence (photo, videos), we can claim for compensation. If caused by us, we will refund or resend it.
Q7: How can I do if the delivery is delayed?
A7: If the goods were late or lost on delivery, due to circumstances beyond our control. We wish to notify you that the protection time to refund is 60 days. If you do not receive your product in 60 days, we will give you a refund at once.
Q8: Is the product size accurate?
A8: Due to the measurement error or instrumental error, the weight and size of the product may have a minor difference to the description. This is not a quality issue.
If you are satisfied with our product and service, please leave us a 5 star feedback. Your support means a lot to us. And if you have any problem when you set up your products, please feel free to contact us. We have professional after-sell service, before you want to jump to a bad review, just contact us and we will find a perfect solution for you.
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